You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers run Windows 2000 Professional.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Mia Hamm has called for assistance in installing her printer. Mia Hamm did connect the printer to the parallel port, but windows XP Professional does not recognize the printer. The printer is an old type and Mia does not have the installation CD ROM of the printer but has downloaded the drivers.
You then tell her to use the Add Printer Wizard and tell Mia Hamm to clear the “Automatically detect and install my Plug and Play printer” checkbox. When Mia Hamm did that, there was an error that displays that the print driver was not installed.
What could be the problem?
A.
The printer is not compatible with Windows XP Professional.
B.
Mia Hamm did not turn on the printer.
C.
Mia Hamm downloaded a Windows 95, 98 or ME driver.
D.
Mia Hamm does not have sufficient permission to install a local printer.
Explanation:
The scenario state that the print driver is not installed. It can be that the user downloaded the wrong print driver.
Incorrect Answers:
A: If there is a print driver available on Windows XP Professional it will work.
B: Mia Hamm was trying to install the printer from the Add Printer Wizard, this means that the printer was on.
D: If Mia Hamm did not have sufficient permissions then the Add Printer Wizard would not have been available.