You are a desktop support technician for your company. All client computers run Windows XP Professional. Each client computer has a Pentium III 1-GHz processor, 256 MB of RAM, and a 40-GB hard disk.
A user reports that his computer is running very slowly. It takes several seconds to open small files and it can take several minutes to open large files. The user states that it takes much longer to search for files on his computer than it did several months ago. You verify that slow performance occurs even when he has only one application running.
You need to find out the probable cause of the computer’s slow performance when searching for and opening files.
What should you do on the user’s computer?
A.
Run System Monitor and examine the data for the % Processor Time counter to find out if there are sustained high values.
B.
Run Task Manager and view the peak value for the Commit Charge counter to find out if the computer is exceeding usage of the maximum physical memory installed.
C.
Run Disk Defragmenter and analyze the computer to see if there is a high percentage of file fragmentation.
D.
Run Task Manager and view the value for Network Utilization to find out if there are sustained high values.