You are a desktop support technician for your company. A user named Bruno uses a Windows XP Professional portable computer.
Bruno reports that when the computer is undocked, it occasionally displays the following error message:
“ZPDRV.DLL failed to load.” You discover that the ZPDRV.dll file is used by an external storage device that is connected to Bruno’s docking station. The error message does not appear when the computer is
docked.
You need to ensure that the error does not occur on Bruno’s computer. You also need to ensure that the storage device continues to function correctly when Bruno’s computer is docked.
What should you do?
A.
Copy the default hardware profile to a new hardware profile. Remove the storage device from the new hardware profile. Instruct Bruno to select the new hardware profile when the computer is undocked.
B.
Copy the default hardware profile to a new hardware profile. Disable the storage device in the new hardware profile. Instruct Bruno to select the new hardware profile when the computer is undocked.
C.
Create a new user profile for Bruno. Copy the ZPDRV.DLL file to the new profile folder. Instruct Bruno to log on locally when the computer is undocked.
D.
Create a new local user account for Bruno. Copy the ZPDRV.DLL file to the All Users profile. Instruct Bruno to log on locally when the computer is undocked.