You are a desktop support technician for your company. All client computers run Windows XP Professional.
A user in the sales department uses a portable computer. The portable computer has only one expansion bay, which supports either a floppy disk drive or a CD drive.
The user reports that he was running an application when he needed to access his floppy disk. He removed the CD drive from the expansion bay and put in the floppy disk drive. Now, neither a CD drive nor a floppy disk drive appears in the user’s My Computer folder. The user verifies that he was able to access the CD drive before he removed it from the expansion bay. The user also verifies that he used the floppy disk drive the previous week.
You need to ensure that the user has access to the floppy disk drive on his portable computer.
What should you do?
A.
Ask an administrator to use Group Policy to allow local users the ability to use removable media.
B.
Configure the BIOS to allow APM support.
C.
Instruct the user to restart his computer.
D.
Instruct the user to use Device Manager to install the driver for the floppy disk drive.