You work as the network administrator at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows Server 2003 and all client computers were upgraded from Windows 2000 professional to Windows XP Professional.
After a few months, a virus corrupts the operating system on one of the client computers. A new technician named Andy Booth of Domain.com reformats the hard disk on the client computer and installs Windows XP Professional.
After the installation, a Domain.com user named Mia Hamm reports that she cannot access his USB hard disk. Mia Hamm says that she was able to access the USB hard disk during the two months after the operating system was upgraded.
You discover that the manufacturer of the hard disk does not currently offer a driver for Windows XP Professional.
What should you do to enable Mia Hamm to access his hard?
A.
Instruct the user to restart the computer by using the Last Known Good Configuration option.
B.
Instruct the user to use Device Manager to roll back the driver for the USB hard disk.
C.
Install the USB hard disk driver for Windows 2000 Professional.
D.
Instruct the user to use System Restore.
Explanation:
The user states that the hard disk functioned as intended after the upgrade from Windows 2000 to Windows XP but before the hard disc crash. Thistells us that the Windows 2000 driver for the USB hard disk worked with Windows XP and therefore you should install the driver as long as there is no Windows XP driver provided by the manufacturer.