You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user calls to request assistance with configuring his computer. He is unfamiliar with making system changes. He wants to know whether you can make the changes on his computer. You explain that Remote Assistance is available. The user sends you an invitation to take control of his computer. When you attempt to take control of his computer, a message indicates that access is denied.
What are possible causes of the problem? (Choose all that apply.)
A.
The user sent the request for remote assistance from a different computer.
B.
The user restarted his computer.
C.
The request timed out before you responded.
D.
The password you typed was incorrect.