You are a desktop support technician for your company. All client computers run Windows XP Professional.
A user reports that he installed two new applications, updated a driver for the video adapter, and made several system changes. The user did not back up his data before making these changes.
When he restarts his computer, the computer stops responding and displays the following error message on a blue background: “UNEXPECTED_KERNEL_MODE_TRAP.” When the user attempts to restart the computer by using the Last Known Good Configuration option, the same result occurs.
You need to ensure that the user can start and log on to the computer without harming the data on the computer.
What should you instruct the user to do next?
A.
Restart the computer by using a Windows XP Professional CD-ROM. Press the F5 key and insert an Automated System Recovery (ASR) floppy disk to begin an ASR restore operation.
B.
Restart the computer by using a Windows XP Professional CD-ROM. Run the Recovery Console by using the fixboot command.
C.
Restart the computer in Safe Mode. Run System Restore, specifying a System Restore point that was created prior to the changes made by the user.
D.
Restart the computer in Safe Mode. Run the drwtsn32 command to diagnose program errors.