You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user in the company is attempting to synchronize his new cellular telephone with his portable computer. The telephone connects to the portable computer by means of infrared.
The user reports that the telephone cannot contact the computer. He states that he has installed the telephone’s software and configured it to use infrared.
You instruct the user to open the infrared application in Control Panel. The application reports that no infrared ports are available. You verify that the computer has an infrared port installed and that the infrared port is compatible with Windows XP Professional.
You need to ensure that the user can synchronize his cellular telephone with his computer.
What should you instruct the user to do?
A.
Uninstall and reinstall the cellular phone’s software.
B.
Obtain an updated infrared device driver from the computer manufacturer.
C.
Open Device Manager and delete all existing ports. Then run Add or Remove Hardware in Control Panel.
D.
Restart the computer and enter the BIOS setup screen. Then select the option to enable the onboard IrDA port.