You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and Microsoft Office XP. All users use Microsoft Outlook as their e-mail client.
A user reports that she receives automated response e-mail messages stating that she sent an e-mail message. She knows that she did not send an e-mail message. She also states that in the past day she received a message from every e-mail address in her Outlook Contacts folder. You verify that other users experience this same problem.
You need to identify what causes the user??s computer to automatically send e-mail messages to all the e-mail addresses in her Outlook Contacts folder.
What should you instruct the user to do?
A.
Enable Windows Firewall, and on the General tab, select Don??t allow exceptions.
B.
In Security Center, ensure that virus protection is monitored, and run an antivirus application
C.
Run Network Diagnostics.
D.
In Security Center, enable Automatic Updates, and restart the computer.