You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. A user in the company has a computer that connects to her Pocket PC by using a USB cable. Her computer also has a USB keyboard, a USB mouse, and a USB camera attached. All of the devices are attached to a bus-powered USB hub.
The user reports that she cannot synchronize her Microsoft Outlook contacts with her Pocket PC device. The Pocket PC ActiveSync software tells her that it cannot communicate with the device. The user states that sometimes she also has keyboard and mouse problems, such as dropped keystrokes or a frozen mouse pointer. She reports that unplugging the camera usually solves these problems.
You need to ensure that the user can use ActiveSync with her Pocket PC.
What should you do?
A.
Reinstall the device drivers for the camera.
B.
Replace the USB hub with a self-powered model.
C.
Uninstall the ActiveSync software, and then reinstall it.
D.
Update the device drivers for the computer’s USB controller.