You are a desktop support technician for your company. All client computers run Windows XP Professional and a proprietary application named App1.
A user reports that his desktop shortcut for App1 no longer runs App1. The user states that he recently moved the App1 program folder from drive C to drive D. He states that he used the same folder structure to move the contents to drive D.
You attempt to run App1 by using the executable file located in drive D, but the application still fails to run.
You need to ensure that the application works with the program files located on drive D of the user’s computer.
What should you do?
A.
Instruct the user to modify the shortcut to use the new folder structure located on drive D.
B.
Instruct the user to delete the shortcut on the desktop. Then ask an administrator to reinstall App1 on drive
C.
D.
Instruct the user to delete the shortcut on the desktop. Then instruct the user to create a new shortcut that uses the new folder structure located on drive D.
E.
Ask an administrator to delete the current user profiles. Instruct the user to log on to his computer and run App1.