You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. The company uses a Microsoft Exchange Server 2003 computer for all messaging.
A user reports that Microsoft Outlook is not working properly on her new computer. Outlook did work properly on her old computer. The user states that she can send and receive e-mail normally, but she is unable to access her Calendar, Tasks, Journal, or Contacts. The icons for these features are available, but none of her data appears in Outlook.
The user connects to her mailbox by using Outlook Web Access and verifies that her Calendar, Tasks, Journal, and Contacts are available.
You need to ensure that all features of Outlook function on the user’s new computer.
What should you do?
A.
Configure the user’s computer to access e-mail as an IMAP4 client.
B.
Configure the user’s computer to access e-mail as an Exchange client.
C.
Instruct the user to copy the .ost file from her old computer to her new computer, overwriting the .ost file on the new computer.
D.
Instruct the user to copy the .pst file from her old computer to the new computer. Then instruct her to open the .pst file in Outlook on her new computer.