what type of Service Operational Management process monitors all managed occurrences within the managed network environment allowing for normal operation?
which type of service operational management process is used to restore service as soon as possible to minimize operational impact through the managed network environment?
which type of event is implied when an unauthorized user has attempted to log onto a managed application?
which type of event signifies that the memory utilization of a server reaches (or exceeds) within 10 percent of its highest acceptable performance level?
which of the knowledge component groups contributes to the thorough design of event detection and alert mechanisms that are used in event management?