which incident closure mechanism is used to centralize all the available details surrounding the incident during the resolution life cycle?
what function or process is responsible for keeping the customer updated on the status of the incident?
which risk management step analyzes threats and weaknesses that are introduced as a result of a service change?
which key items are used to establish and maintain a correct level of filtering during event management?
Which option should you recommend as an improvement to ensure adherence to the escalation thresholds?