Which Cisco Unified Contact Center Express core system software component communicates with Cisco Agent Desktop for agent state control and call control?
How many RTP streams exist on the network when a Cisco Unified Contact Center Express agent is engaged in a call that is being silently monitored and recorded?
Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP packet stream directly from a supported IP phone?
Which statement describes DTMF processing on Cisco Unified Contact Center Express with supported SIP-based …?
Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express?
Which agent will receive the call when a select resource step is triggered in the script for the Customer Service CSQ?
Which protocol is used by presence-enabled users in Cisco IM and Presence to control phones that are registered to Cisco Unified Communications Manager?