Quiz 642-091

Quiz 642-091, CRMI – CRM Express Integration

Identify the four types of information stored within the phone call record when the Cisco CRM Communications Connector is enabled. (Choose four.).

What three components can be monitored and tested using the Cisco CRM Communications Connector Troubleshooting Utility?

Given a customer scenario where a contact center is not installed, describe the benefits of installing the Cisco CRM Communications Connector application..

Select the answer that best describes the business benefits provided by the Call Information Capture feature..

Select the two answers that best describe the Screen Pop feature provided by the Cisco CRM Communications Connector. (Choose two.).

What should you use to test this connectivity?

Select the answer that best describes how the Cisco CRM Communications Connector creates dial prefixes and patterns..

Identify the four types of information stored within the phone call record when the Cisco CRM Communications Connector is enabled. (Choose four.).

What three components can be monitored and tested using the Cisco CRM Communications Connector Troubleshooting Utility?

Select the answer that best describes the role of CallManager Express within the solution..