Quiz 642-091

Quiz 642-091, CRMI – CRM Express Integration

Select the answer that best describes how the Automatically Pop Customer Record and New Phone Activity Record on Unique Match works..

Select the three statements that correctly describe the Call Association feature provided by the Cisco CRM Communications Connector?

What type of TAPI implementation is used on CallManager Express 3.1?

Choose the application that allows you to test functionality of the IP phone that the CallManager Express associates to the Microsoft CRM user..

Select the answer that best describes the Click to Dial feature provided by the Cisco CRM Communications Connector..

Select the two answers that correctly describe the functionality provided by the Call Association feature. (Choose two.).

Select the answer that best describes the Call Information Capture feature provided by the Cisco CRM Communications Connector..

Where do you configure the user preference Automatically Pop Customer Record and New Activity Record on Unique Match?

Select the answer that best describes where you would configure the IP address of the CRM server within the Cisco CRM Communications Connector software..

How do you configure the Cisco CRM Communications Connector to.recognize internal extensions?