Quiz 642-165

Quiz 642-165, Unified Communications Contact Center Express Implementation(UCCX)

Which two tasks must an administrator perform on Cisco desktop admin to support presence?

Which interface do the Cisco Unified Communications Manager and Cisco Unified CCX use for call control?

which source and destination resources?

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

What is the maximum number of CTI ports supported by a Cisco Unified Contact Center Express 7.0 Standard deployment?

What formula do you use to calculate the number of agents in a Call Center?

which ways does remote monitoring allow the monitored call to be selected?

Which three components are installed from the Cisco CRS Installer media?

Where are CTI route points added or configured for Cisco Unified Contact Center Express?