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Quiz 642-241

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Quiz 642-241

Quiz 642-241, UCCED – Unified Contact Center Enterprise Design (update April 27th, 2016)

What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?

Which of the following processes on a Cisco Unified ICM Logger works over the private network to maintain database synchronization?

what is the impact to the system if inbound call volumes increase?

Why are call types important in the Cisco Unified Contact Center Enterprise system?

What is the primary advantage of agent targeting rules in a Cisco Unified Contact Center Enterprise configuration?

Enterprise parent/child model with calls queued at the parent in Cisco Unified Customer Voice Portal?

Which three features or functionalities does the Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution?

which of these terms?

What is the codec requirement when using Cisco Unified Mobile Agent in Cisco Unified Contact Center Enterprise 7.1.x?

Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution?

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