Quiz 642-241, UCCED – Unified Contact Center Enterprise Design (update April 27th, 2016)
which statement is true?
how long is the voice gateway port engaged?
how long is the agent phone engaged?
how long is the Cisco Unified IP IVR engaged?
what is considered "Agent Handle Time"?
which behavior is expected of the system?
Which statement is correct about the Erlang-C sizing calculation model?
What does the service level goal of 90/30 imply?
What is the purpose of this tool?