Quiz 642-242

Quiz 642-242, UCCEI – Unified Contact Center Enterprise Implementation

Which is the recommended order of installation for Cisco Unified ICM software components?

Which interface is used by the Cisco Unified ICM VRU Peripheral Gateway to communicate with the Cisco Unified IP IVR?

Which statement is true about administrative scripts in the Cisco Unified Contact Center Enterprise solution?

how does the system avoid sending calls to one of the IP IVRs if it is out of service?

which is the expected result?

Choose the correct set of matching terms that fill in the missing object names in each component.

how do you transfer the caller to voice mail after the caller has already been placed in queue?

which is the correct value for the VRU Connection Port field?

Which is the purpose of the Cisco Unified ICM Configuration Manager (ConfigManager)?

how are service levels set for reporting?