Quiz 646-096

Quiz 646-096, CRMAM – CRM Express for Account Managers

How does using Cisco as the sole vendor for network equipment help a customer reduce operating expenses?

Which types of customers are good candidates for Cisco CRM Communications Connector integration? Select two

What CRM clients can be used with Cisco CRM Communications Connectors? Select two

What type of customer should you pinpoint in your selling efforts? Select three

What CRM clients can be used with Cisco CRM Communications Connectors? Select two

For screen pops on incoming calls, what feature is required from the phone company?

In which of these phases is a detailed design of a proposed customer solution developed?

What telephony feature is used to auto-search CRM records and provides a screen pop with incoming calls?

What CRM clients can be used with Cisco CRM Communications Connectors? Select two

Which two key CRM features are used by the salesorganization? Select two