You are employed as a developer at ABC.com. ABC.com has ABC.com has a single Active
Directory domain, named ABC.com. ABC.com makes use of Microsoft Visual Studio 2012 for
development purposes.
Mia Hamm is a member of ABC.com’s help desk support team, and is solely responsible for
tracing tickets via an Excel spreadsheet. you have received instructions to address the following:
•Enhance data flow between the help desk and the development team.
•Make sure that, when the help desk reports any new software faults, updates are received by the
principal developer.
Which of the following actions should you take? (Choose all that apply.)
A.
You should consider creating a team project on your Team Foundation Server with a custom
process template to trace tickets.
B.
You should consider making the Excel spreadsheet part of a SharePoint document library.
C.
You should consider asking the help desk to assign the software defects tickets to the lead
developer.
D.
You should consider making use of the System Center 2012 Ticket Manager.
E.
You should consider instructing the lead developer to examine allocated tickets.
Explanation: