(DRAG&DROP)
Your IT department uses a custom SharePoint list tocapture help desk calls and ticket information.
Management asks you to report the mean time to repair (MTTR) on a weekly basis.
You need to modify the list to capture the data necessary to prepare the report.
What should you do? (To answer, move the four appropriate actions from the list of actions to the answer area
and arrange them in the correct order.)
A.
B.
C.
D.
Explanation:
1. Add a field to the Sharepoint list to capture the date and time that the defect was reported.
2. Add a filed to the Sharepoint list to capture the date and time that a fix was deployed to QA.
3. For each ticket closed or completed in the timeframe, calculate the difference of the two fields todetermine
the repair time.
4. Calculate the MTTR on a weekly basis as the average of the calculated repair times for that week.