You are a consumer support technician.
A user downloads and installs the latest drivers for the audio devices from the manufacturer’s Web site. Before the installation, all devices on the computer worked properly.
After installing the new drivers, the computer fails to produce any sound.
You need to ensure that the sound card functions properly.
What should you do?
A.
Uninstall the sound card driver and scan it for hardware changes.
B.
Click the Roll Back Driver button on the Driver tab of the Sound card dialog box.
C.
Click the Update Driver button on the Driver tab of the System speaker dialog box.
D.
Click the Roll Back Driver button on the Driver tab of the System speaker dialog box.