You are a consumer support technician. A user exchanges files by using a peer-to-peer file transfer application.
After a file exchange, the users computer begins to perform poorly. The user restarts the computer and notices an additional entry on the boot menu.
You discover that the new entry on the boot menu is initializing a malicious software application.
You need to configure the computer to start without launching the malicious software.
What should you do?
A.
Run the bcdedit.exe utility by using the /delete switch.
B.
Restart the computer by using Recovery Console and run bootcfg.exe.
C.
Create a new file named boot.ini. Add the Advanced RISC Computing (ARC) path of the operating system in the file. Copy the file to the root of the system partition.
D.
Run the msconfig.exe utility and select Diagnostic Startup. Restart the computer.