You are a consumer support technician.
A customer performs a complete PC backup of his Windows Vista computer before installing a custom application. After the application is installed, the computer fails to restart.
You need to provide the customer with the procedure to perform a complete restoration of the computer.
What should you instruct the customer to do first?
A.
Start the computer from a Windows PE disk.
B.
Start the computer from a DOS boot floppy disk.
C.
Start the computer from a PXE compliant network card.
D.
Start the computer from the Windows Vista installation media.