A customer returns a stocked item. The item is currently at the inbound dock of the
warehouse. You need to process the return of the item. What should you do first?
A.
From the Arrival overview form, start an arrival.
B.
From the Item arrival journal, generate a product receipt
C.
From the Sales order form, generate a packing slip.
D.
From the Return order form, enter a disposition code.
I think, it’s answer D.
“To support their process for returning products, a company CAN create and use return reason codes and disposition codes in Microsoft Dynamics AX.”
So I’m not sure it’s D.
The answer is A.
According to Microsoft 808391A: Process outbound delivery and invoices, an arrival overview process is started after creating the return order.