The IP phone at extension 1001 is not a member of any pickup group. The IP phone at extension 1101 is a
member of pickup group 5001 and is currently ringing.
Which of the following call pickup methods can be used by the phone at extension 1001 to answer the call from
extension 1101?
A.
Local Group Pickup
B.
Directed Call Pickup
C.
Different Group Pickup
D.
The phone cannot answer a call ringing on another phone if it has not been assigned to a pickup group.
Explanation:
The IP phone at extension 1001 can use the Directed Call Pickup method to answer the call from extension
1101 in this scenario. Call Pickup is a Cisco Unified Communications Manager Express (CME) feature that
enables a user at one IP phone to answer a call that is ringing on another IP phone.
There are three ways that a user in a CME environment can answer calls that are ringing on other phones:
Local Group Pickup, Directed Call Pickup, and Different Group Pickup. With Local Group Pickup, a member of
a pickup group can press the appropriate softkey and then dial an asterisk (*) to pick up a call from another
phone within the same group. The softkey used, typically either GPickUp or PickUp, is dependent on the CME
configuration. With Different Group Pickup, a member of one pickup group can press the appropriate softkey
and then dial the group number of the ringing phone from a different pickup group to pick up that call. With
Directed Call Pickup, any phone can be used to press the appropriate softkey and to dial the directory number
(dn) of a ringing phone to answer that call.
The IP phone at extension 1001 cannot use Local Group Pickup, nor can it use Different Group Pickup. An IP
phone must be assigned to a pickup group in order to use either of those methods to answer a call ringing on
another phone. However, a phone does not have to be assigned to a pickup group in order to use the Directed
Call Pickup feature of CME.Reference:
Cisco: Configuring Call-Coverage Features: Call Pickup