An end user wants to use SNR so that incoming calls to the user’s IP phone simultaneously ring the user’s
mobile phone. You have already enabled Mobility on the end user’s phone record in UCM. However, the user is
not able to successfully configure SNR from the UCM Self Care portal.
Which of the following should you examine to troubleshoot the issue? (Choose two.)
A.
Application Dial Rules
B.
Remote Destination Profile
C.
Remote Destination
D.
SNR assignment schedule
Explanation:
You should examine the Remote Destination Profile and the Remote Destination in Cisco Unified
Communications Manager (UCM) Administration to troubleshoot the issue. Before a user can enable Single
Number Reach (SNR), an administrator must perform the following actions:
-Create a Remote Destination Profile
-Create a Remote Destination
-Enable Mobility on the end user’s phone
In this scenario, you have already enabled Mobility on the end user’s phone. However, there is not enough
information to determine whether the Remote Destination Profile and Remote Destination have been
configured. You should therefore begin troubleshooting there.
You do not need to examine the SNR assignment schedule. Because the end user has not yet been able to
configure SNR, no SNR assignment schedule has been created. SNR assignment schedules enable users to
configure specific days and spans of time during which the SNR configuration will be enabled. For example, if a
user wanted to ensure that a given SNR was operational Monday through Friday from 8 a.m. until 6 p.m., the
user could configure an SNR assignment schedule for those days and times.
You do not need to examine the Application Dial Rules. Application Dial Rules are used to add or remove digits
from numbers that users dial.Cisco: Cisco Unified Communications Manager Features and Services Guide, Release 8.5(1): Configuring
Cisco Unified Mobility