Which of the following is not a function of Cisco Unified Attendant Console Business Edition? (Select the best
answer.)
A.
determining user availability by using presence status
B.
promoting voice calls to video conference calls
C.
reverting transferred calls back to the operator if the call is unanswered
D.
support for conferencing a single third party into an existing call
Explanation:
Promoting voice calls to video conference calls is not a function of Cisco Unified Attendant Console Business
Edition. Cisco Unified Attendant Console is a software application that enables human operators to streamline
the process of routing incoming calls across a Cisco IP phone network. There are several versions of Cisco
Unified Attendant Console, including Compact Edition, Business Edition, Department Edition, Enterprise
Edition, and Premium Edition.
Some features of Cisco Unified Attendant Console are common to all versions. Others require a specific
version in order to use the feature set. For example, in Cisco Unified Attendant Console Enterprise Edition, it is
possible to configure the Night Service feature, which enables the definition of operator working hours. If
incoming calls arrive outside of the operator’s working hours, those calls can be automatically redirected to an
answering service or a voice mail system.
Determining user availability by using presence status is a function of Cisco Unified Attendant Console
Business Edition. Operators can determine the presence of a given contact by selecting the contact from the
corporate directory and then pressing the F2 key on the keyboard. The IP phone user’s presence and line
status are indicated by various phone icons.
Reverting transferred calls back to the operator if the call is unanswered is a function of Cisco Unified Attendant
Console Business Edition. Cisco Unified Attendant Console will return a call to the application’s Call Progress
area if the call is not answered by the user at the destination. From there it will move to Active Calls, at which
point the operator can rightclick on the call and choose from one of several options for handling the call.
Support for conferencing a single third party into an existing call is a function of Cisco Unified Attendant
Console Business Edition. You can add a third party to an existing call by clicking the party’s extension in the
application and then clicking Start Conference. If the third party you attempt to add does not want to participate
in the conference or does not answer, the call automatically reverts back to the original two participants.https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/arc/CUACBE_91110OUG.pdf
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