A caller presses an IP phone softkey labeled QRT. The caller is not logged in to the IP phone.
Which of the following will not be sent to an administrator? (Select the best answer.)
A.
the time stamp
B.
the category
C.
the reason
D.
the source user name
E.
the destination user name
F.
the source IP address
G.
the destination IP address
Explanation:
Of the available choices, the source user name will not be sent to an administrator if a user presses an IP
phone softkey labeled QRT and is not logged in to the IP phone. The Cisco Quality Report Tool (QRT) can be
configured as an extended function to enable users to send QRT information to Cisco Unified Communications
administrators directly from the user’s IP phone. The report can then be displayed from the Tools menu within
Cisco Unified Serviceability. However, if the user is not logged in to the IP phone at the time the data is sent,
the user name, or source device owner field, will be null.
The QRT tool collects a variety of available source device information, destination device information, Real-time
Information Server (RIS) information, Cisco CallManager service and CTIManager service information,
CallManager database information, and enduser information when a user presses the QRT softkey. An
administrator can then analyze that information to troubleshoot quality issues or other issues that occurred
during a given call.
There is not enough information to determine whether the destination user name will be sent to the
administrator. If the call’s recipient is logged in to the destination IP phone, the destination user name will be
sent to the administrator. However, if the recipient is not logged in to the IP phone, the destination user name
will be null.
Enduser information, such as the time stamp, the category, and the reason, will be sent to the administrator. In
addition, the source IP address and the destination IP address will be sent to the administrator.https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/3_3_3/ccmsrvs/ssqrt.html#wp1033729