You are unable to create a new user from UCM Administration.
Which of the following is most likely the cause of the problem? (Select the best answer.)
A.
The Telephone Number field is empty.
B.
An IP phone has not been associated with the account you are creating.
C.
The Cisco Unity User check box has not been selected.
D.
Users have been synchronized from LDAP.
Explanation:
Of the available choices, most likely you are unable to create a new user from Cisco Unified Communications
Manager (UCM) Administration because users have been synchronized from Lightweight Directory Access
Protocol (LDAP). New users can be directly created from UCM Administration only if LDAP server
synchronization is disabled. You can determine whether LDAP synchronization is enabled by navigating to
System > LDAP > LDAP System in UCM Administration.
If users are not able to view telephone numbers in the corporate directory, you should verify that the Telephone
Number field is not empty. Users are capable of searching UCM directory information from IP phones or
applications. However, in order for users to see that information, the appropriate fields must be filled in for each
UCM user in UCM Administration or in the LDAP directory from which UCM obtains the information.
If the UCM user you created was not also created in Cisco Unity Connection, you should verify that the Cisco
Unity User check box was selected for that user in UCM Administration. When you create a user in UCM
Administration, you can simultaneously create a Cisco Unity Connection account for that user by selecting the
Cisco Unity Usercheck box in UCM Administration. However, you will still need to edit the newly created Cisco
Unity Connection user account in Cisco Unity Connection to complete the configuration.
It is not likely that you cannot create a user in UCM Administration if an IP phone has not been associated with
the account. You cannot associate a device with an end user unless the end user account has already been
created.Reference:
https://www.cisco.com/c/en/us/obsolete/unified-communications/cisco-unified-communications-managerversion-7.1.html#wp1059267
Jan/2018 New Added Cisco 210-060 Exam Questions and Answers:
QUESTION 96
A group of managers for a company has requested IP telephony reports with performance data and graphs. Which steps should the network administrator take to gather these reports using Cisco Unified Communications Manager web interface?
A. Select Cisco Unified Serviceability > Trace > Serviceability Reports Archives.
B. Select Cisco Unified Serviceability > Alarm > Serviceability Reports Archives.
C. Select Cisco Unified Reports > Tools > Serviceability Reports Archives.
D. Select Cisco Unified Reports > Trace > Serviceability Reports Archives.
E. Select Cisco Unified Serviceability > Tools > Serviceability Reports Archives.
Answer: E
QUESTION 97
An engineer is configuring the Cisco Unified Communications Manager disaster recovery system. Which three statements about the disaster recovery system are true? (Choose three.)
A. It requires the use of schedules for backups.
B. Backup files are encrypted using the cluster security password.
C. If the backup device is listed in a backup schedule, it cannot be manually deleted.
D. If the backup does not complete within 40 hours, the backup times out.
E. Archiving backups to tape drives is supported.
F. SSL is used between the master and local agents.
Answer: BCE
QUESTION 98
An administrator wants to verify that a new PRI is properly connected to the PSTN status.
Which Layer 2 status should be seen?
A. MULTIPLE_FRAME_ESTABLISHED
B. TEI_ASSIGNED
C. LINK_UP
D. CONTROLLER_UP
Answer: A
QUESTION 99
After getting reports that users cannot make calls out to the PSTN, a network administrator opens the Cisco Unified Communications Manager Administration web page and begins to review route patterns. Why would the administrator look here when troubleshooting PSTN connectivity troubles?
A. A route pattern contains a list of gateways that can reach the PSTN.
B. A route pattern contains dial plan information for calling the PSTN.
C. A route pattern contains the necessary privileges for calling the PSTN.
D. A route pattern contains a list of SIP trunks that can reach the PSTN.
Answer: B
QUESTION 100
A user reports that several IP phones in a single department are displaying a continuous “registering” message. Which fault domain should be investigated?
A. network router
B. Cisco Unified Communications Manager subscriber node
C. network switch
D. IP phones
E. SIP gateway
Answer: C
QUESTION 101
An end user reports that conference calls are failing. Which fault domain should be investigated first?
A. IP phone
B. Cisco Unified Communications Manager Media Resources
C. voice gateways
D. network routers and switches
Answer: B
QUESTION 102
An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.)
A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again.
B. Check the region used by the IP phone in Cisco Unified Communications Manager.
C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator.
D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager.
E. Check the gateway to determine which codec is being used by the appropriate dial peer.
Answer: CD
QUESTION 103
A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly?
A. Connection DB Event Publisher
B. Connection Database Proxy
C. Connection Notifier
D. Connection Message Transfer Agent
Answer: D
QUESTION 104
A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide?
A. Have field technician select the Settings button on phone, then dial # # * * *
B. Have field technician select the Settings button on phone, then dial # # * # #
C. Have field technician select the Settings button on phone, then dial * * # * *
D. Have field technician select the Settings button on phone, then dial * * # # #
Answer: C
QUESTION 105
An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?
A. Cisco Quality Report Tool
B. System Log Management
C. Cisco CDR Analysis and Reporting
D. Cisco JTAPI
Answer: A
QUESTION 106
An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications.
A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager.
How should the engineer instruct the user to launch the IP phone applications?
A. Select the “?” button on the IP phone.
B. Select the globe button on the IP phone.
C. Select Settings > User Preferences.
D. Select Settings > Device Configuration.
Answer: B
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