Can this be accomplished?

Currently, Ajax is considering implementing an IP contact center for the technical support group. As an interim step, calls to the technical support group need to be distributed in a round-robin fashion. Can this be accomplished?

Currently, Ajax is considering implementing an IP contact center for the technical support group. As an interim step, calls to the technical support group need to be distributed in a round-robin fashion. Can this be accomplished?

A.
Yes, with route groups.

B.
Yes, by using call pick-up groups.

C.
Yes, by implementing hunt groups.

D.
Yes, by routing calls via an IVR unit.

E.
No, Cisco Unified Contact Center is needed.



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