The IPMA filter of a manager has been set to Exclusive and the following numbers entered in the manager’s list:
456-1294
589-0923
773-0900
A call comes in with caller ID 927-8921.
Where will the call go first?
A.
To the manager
B.
To the manager’s designated assistant
C.
To voice mail
D.
To the main receptionist
Explanation:
B is here incorrect because 927 is not a match for 927-8921. If the filter was 927* or 927xxxx, then it would be a match and since the filter is “exclusive” the call would be passed to the assistant. As it is presented (927), the correct answer would be “to the manager”.
How to Create Filter Lists for a Manager
Filter lists allow managers or assistants to customize the manager’s call filtering feature. By default, filter lists are empty. Add numbers to a filter list to customize it. Choose a filter mode to toggle between Inclusive or Exclusive filter lists:
Inclusive-Calls that match the numbers in the Inclusive filter list are sent to the manager; the remainder are redirected to the active assistant. Exclusive-Calls that match the numbers in the Exclusive filter list are redirected to the assistant; the remainder are sent to the manager.
Cisco IPMA compares the caller ID of the incoming call to the phone number(s) in the active filter list.
For example, if you choose if you add the phone number 54321 to a manager’s Inclusive filter list, every incoming call placed to the manager’s office phone from 54321 will be routed to the manager (not to the assistant) if Inclusive filtering is on. Or, if you add the number 54xxx to a manager’s Exclusive filter list, every incoming call from a phone line with a five digit number that begins with 54 will be routed to the assistant (and not to the manager) if Exclusive filtering is on. Note Only one filter mode (Inclusive or Exclusive) can be active at any given time. Managers can toggle between filter modes from the Cisco IPMA menu on their phones. Assistants can toggle between filter modes for a manager from the Assistant Console.
Filter lists can include the following wildcards:
x-Use x to replace a single digit anywhere in the filter. For example, “123×5” represents five-digit phone numbers, where the fourth digit is 0 – 9. You can use an upper-case or lower-case x.
*-Use * to replace multiple digits at the beginning or end of the filter. For example, “5*” represents phone numbers of any length that begin with 5. Besides wildcards, filter lists can contain hyphens (-), periods (.), and blank spaces. Tip Filter lists can be empty. By initial default, the filter is enabled and the Inclusive filter list is empty. This means that all of a manager’s incoming calls are redirected to the assistant.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5015/products_user_guide_chapter09186a008012 b