What is configured in Cisco CallManager for a user to be able to use Cisco IP SoftPhone in first party control?
A.
CTI Port
B.
Cisco IP Phone
C.
CTI Route Point
D.
Cisco IP SoftPhone
Explanation:
Cisco CallManager System Guide, Release 3.1(1)
Computer Telephony Integration
CTI Controlled Devices
The following three types of CTI control devices exist:
Cisco IP phones
CTI ports
CTI route points
CTI-controlled Cisco IP phones comprise regular phones that a CTI application can control.
CTI ports as virtual devices can have one or more virtual lines, and software-based Cisco CallManager applications such as Cisco SoftPhone, Cisco AutoAttendant, and Cisco IP Interactive Voice Response (IVR) use them. You configure CTI ports through the same Cisco CallManager Administration area as phones. For first-party call control, you must add a CTI port for each active voice line.
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_chapter09186 a