Which four criteria determine when to escalate an incident to a vendor?

Which four criteria determine when to escalate an incident to a vendor? (Choose four)

Which four criteria determine when to escalate an incident to a vendor? (Choose four)

A.
severity of incident

B.
personal relationships with vendors

C.
escalation procedures

D.
applicable service level agreements

E.
CIO request from Fortune 500 company y with no SLA

F.
support agreement with vendor



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