Trouble tickets are scrubbed for which two reasons? (Choose two)
A.
to ensure the tickets are accurate
B.
to ensure all change tickets are eliminated
C.
to generate service level management reports
D.
to identify configuration consistency
Trouble tickets are scrubbed for which two reasons? (Choose two)
Trouble tickets are scrubbed for which two reasons? (Choose two)
A.
to ensure the tickets are accurate
B.
to ensure all change tickets are eliminated
C.
to generate service level management reports
D.
to identify configuration consistency