Which of the following is the MOST appropriate response the technician should give Joe?

After having difficulty printing, a user, Joe, informs a technician that the print server needs to
be reset because there are a number of documents pending in the printer on the control
panel. The technician understands that the real solution is to clear a paper jam. Which of the
following is the MOST appropriate response the technician should give Joe?

A.
Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a
technician is fixing the issue now.

B.
Tell Joe that he was incorrect about the print server, and ask him open-ended questions
to see if he has further suggestions.

C.
Thank Joe for his help with solving the issue, and let him know that a technician is in the
process of resetting the print server.

D.
Remove the paper jam from the printer and offer Joe some reference materials so he can
be more helpful in the future.