Which of the following is the BEST action for the technician to take?

A technician realizes the problem Ann, a customer, is having before she is done explaining
all the symptoms. Which of the following is the BEST action for the technician to take?

A.
Continue listening to Ann’s explanation until she is finished then refer her to a website so
she can find the proper resolution.

B.
Ask Ann to repeat the problem and all the symptoms several times in order for the
technician to verify all the facts.

C.
Finish listening to Ann’s explanation without interrupting if it will not take an excessive
amount of time.

D.
Politely tell Ann that the technician knows the proper solution and that no further
explanation is necessary.