A user calls to report that a notice keeps appearing on their screen whenever they try to pull down
video clips from a website. The notice says “This category is being blocked because it is streaming
media. Please click continue to use your assigned quota time”. The technician is aware that a new
web filtering application was recently implemented which assigns a 120 minute quota on
streaming media and a message appears allowing the user to continue. Which of the following is
the BEST response for the technician to give the user?
A.
“If you read the entire notice screen it clearly states that you should click continue. Did you read
the entire notice?”
B.
“Since video takes a large amount of bandwidth, management has implemented a policy to limit
what each user can download and watch.”
C.
“A new application was introduced to help improve and manage the network. The video should
appear once you select continue on the message.”
D.
“Are these video clips work related? What specific website are you trying to download the
videos from?”