A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and
running anti-malware software, the problem persists and the technician finds that two rogue processes cannot
be killed. Which of the following should be done NEXT to continue troubleshooting the problem?
A.
Run msconfig to clean boot the computer
B.
Run Event Viewer to identify the cause
C.
Run System Restore to revert to previous state
D.
Run Recovery Console to kill the processes
A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.