A user reports several technicians have been unable to solve a problem and requests that the technician on the
phone comes out to fix the problem because the user is unable to work. After the technician has effectively
communicated a willingness to help, which of the following is the NEXT step?
A.
Allow the user to speak with a supervisor.
B.
Identify the problem.
C.
Establish a theory.
D.
Immediately go to the user’s office.