Which of the following should the technician perform FIRST?

A technician receives a helpdesk ticket about an employee having a problem sending text messages with a
company Android smartphone. It has been determined that it is not a carrier issue. Which of the following
should the technician perform FIRST?

A technician receives a helpdesk ticket about an employee having a problem sending text messages with a
company Android smartphone. It has been determined that it is not a carrier issue. Which of the following
should the technician perform FIRST?

A.
Verify data connectivity

B.
Reformat the MicroSD card

C.
Replace the SIM card

D.
Perform a soft restore



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Chino Jose Navarro

Chino Jose Navarro

??

Summa Lai

Summa Lai

I prefer C, as text would not need the data connection at all. why A?