which of the following is the BEST way to handle the si…

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

When dealing with a difficult customer, which of the following is the BEST way to handle the situation?

A.
Do not argue with the customer and/or be defensive

B.
Use technical terms to assure customer confidence

C.
Escalate the customer’s issue to a supervisor

D.
Sympathize with the customer about issue



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