A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the
technician in this scenario?
A.
Remote desktop
B.
Remote assistance
C.
telnet
D.
FTP
B. Remote assistance
– Remote Desktop Connection works only if the host computer allows remote connections, while Windows Remote Assistance works only if the user receiving assistance allows Remote Assistance connections to his/her computer.
– Remote Desktop Connection allows you to take full control of a remote computer (including exclusive access to the Desktop, documents, programs, etc.), while Windows Remote Assistance allows you to give partial control to your own computer (shared desktop, mouse and keyboard) in order to get help from a remote friend or technical person.
– Remote Desktop Connection requires you to know the credentials of an account found on the remote computer, while Windows Remote Assistance requires an invitation.
– Remote Desktop Connection doesn’t need any additional permissions, while Windows Remote Assistance asks the user seeking help to manually accept an incoming remote connection.
– Remote Desktop Connection will show the computer screen only on the client computer (the user that initiated the remote connection), while Windows Remote Assistance will show the same Desktop to both parties involved.