Two project resources have been involved in several heated arguments based on
approaches to meet project requirements. The first resource is convinced that the
requirement is invalid, whereas the second resource believes that the requirement is valid
but should be solved a certain way. As a project manager, which of the following is a
suitable conflict resolution approach to attempt to remedy the situation?
A.
Escalate the matter to the project sponsor
B.
Make an executive decision as the project manager
C.
Attempt ‘smoothing’ and ‘negotiation’ techniques
D.
Threaten to report both employees to HR due to bullying