You are a help desk technician. An end user is experiencing a technical problem and does not
know enough about the problem to describe it clearly. What should you do?
A.
Explain to the user that until he can accurately describe the problem, you are unable to
troubleshoot the system.
B.
Review the user’s product manual with him to help him understand the technical issues.
C.
Request additional specific information from the user so you can troubleshoot the problem and
provide an appropriate solution.
D.
Inform the user that he needs to bring the system to you so you can assess the technical
situation yourself.