You are a consumer support technician.
A user reports that their Windows Vista computer has been infected with malicious software.
The user attempts to stop the malicious software process by using Task Manager, but the malicious software process restarts immediately.
You need to remove the malicious software without losing any of the currently installed applications.
What should you do?
A.
Enable Microsoft Internet Explorer 7 Phishing Filter.
B.
Restart the computer in Safe Mode, and then run Windows Defender.
C.
Enable Windows Firewall with no exceptions.
D.
Re-install Windows Vista.