An Invoice with an original balance of $100 has a receipt application for $75. The Collector enters a
dispute for $50 for this invoice and submits it for approval. Select the valid statement.
A.
A Credit Memo for $50 will be created.
B.
A Credit Memo for $25 will be created.
C.
A Credit Memo will NOT be created, because the disputed amount is greater than the invoice
balance.
D.
A Credit Memo for $50 and a Debit Memo for $25 will be generated.
Explanation:
Note: Processing a collections dispute allows the collector to record and request a dispute based on
various sections of the customer’s transaction. The dispute process allows the collector to select a
transaction, along with the appropriate section and reason for the dispute, then submit the dispute
for processing. The dispute is forwarded to the appropriate levels of approval in the BPM Worklist
Credit Memo Request Approval process. If the dispute is approved, the appropriate credit memo is
created automatically. You can only submit one dispute at a time. For example, if you are disputing
tax and shipping on the same transaction; the tax would be one dispute and shipping a different
dispute.
Note: Credit Card Chargebacks: Explained
A customer may request a refund for all or part of a previously remitted credit card receipt directly
with the credit card issuer.
Under this procedure, the credit card issuer credits the customer account for the disputed amount,
deducts the amount from your merchant bank account, and notifies you that a credit card
chargeback took place.